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Legal advice shortfall of Web highlighted

Publish date: 12 June 2012
Issue Number: 3054
Diary: Legalbrief Today
Category: Internet & E-Commerce

Consumers of legal services in the UK want more tailored support from the Internet as a first point of contact for their legal problems, a report has found.

A Law Gazette report notes that research carried out by the Legal Services Board found consumers were often 'swamped' by information online and gave up halfway through their search. The LSB said there was real potential for an official and independent 'legal advice and guidance' site. Relatively few consumers currently rely on online sources to gain reassurance or information. Those searches that were undertaken often resulted in 'too much information and choice'. The LSB report stated the need for an Internet service was more of a priority at a time where funding for legal aid and other support services is being reduced. But it warned that consumers most in need of legal support and help - the lowest income groups or those facing language barriers - would be less likely to use an online service, the report states. Full Law Gazette report Report: 'Report on consumer needs from legal information services'